Support
We're here to help you on your journey.
Need help with the app, your account, or a subscription? Reach out — we read every message and typically respond within 1–2 business days.
Email hello@96creativelabs.comBefore you write
Include your account email and, if relevant, whether you're on iPhone or Android. For subscription issues, a screenshot of your App Store subscription screen helps us resolve things faster.
Common questions
How do I create an account?
Download SoberRise from the App Store, open the app, and tap Sign Up. You can register with email and password. Complete the short onboarding flow to set your name, sobriety start date, and personal why.
I forgot my password
On the login screen, tap Forgot password and enter your email. Check your inbox (and spam folder) for a reset link from Supabase Auth. If you don't receive it within a few minutes, email us at hello@96creativelabs.com.
How do I cancel or manage my Pro subscription?
Subscriptions are billed through Apple. Open Settings → Apple ID → Subscriptions on your iPhone, select SoberRise, and choose Cancel Subscription. You keep Pro access until the end of your current billing period. To restore purchases on a new device, open SoberRise → Profile → Restore Purchases.
What's included in Free vs Pro?
Free includes the sobriety counter, daily check-ins, limited journal and community usage, SOS coping tools, withdrawal timeline, and core milestones. Pro unlocks AI coaching, Chat with Rise, buddy matching, Circles, craving forecast, advanced insights, unlimited usage in certain categories, and other premium features shown in the app. See our homepage for the full comparison.
How do I delete my account and data?
In the app, open the Profile tab → scroll to Support → Delete Account. Confirm twice to permanently delete your account and associated data. Deletion is immediate and cannot be undone. If you cannot access the app, email hello@96creativelabs.com from your account email and we will help. See our Privacy Policy for details on what we store.
Is my journal and community activity private?
Journal entries, check-ins, and craving logs are private to your account unless you choose to share content in the community or Circles. Community posts are anonymous by default. Read our Privacy Policy for the full picture.
The app is crashing or not loading
Try force-quitting and reopening the app, then check for an App Store update. If the issue continues, restart your device and ensure you're on a stable internet connection. Still stuck? Email us with your device model, iOS version, and what you were doing when it happened.
How do I report inappropriate community content?
In the app (recommended): On someone else’s Community post, comment, or Circle message, tap ⋯ → Report and choose a reason. You can also Hide content from your feed or Block a member. We review reports within 24 hours and remove confirmed violations.
You can also email hello@96creativelabs.com with a description of the content. See our Terms of Use for community rules.
Community safety
SoberRise filters objectionable content before it is published, and provides in-app Report, Hide, and Block on Community posts, comments, and Circle chat. Reports are reviewed by our team within 24 hours; violating content is removed and repeat offenders may be removed from the Service.
Contact us anytime at hello@96creativelabs.com to report inappropriate activity or ask for help.
Contact
Email hello@96creativelabs.com for account help, privacy requests, billing questions, or anything else.
In crisis?
SoberRise is a support tool — not emergency services or medical care. If you or someone else is in immediate danger, call 911 (US) or your local emergency number.
For 24/7 mental health and substance use support in the US:
- 988 Suicide & Crisis Lifeline: call or text 988
- SAMHSA National Helpline: 1-800-662-4357
If you're experiencing severe alcohol withdrawal symptoms (seizures, confusion, severe shaking), seek emergency medical attention immediately.